What materials are used in Iisjewelry products?

All our Jewelry is handcrafted using high-quality materials such as sterling silver and carefully selected gemstones. Each piece is designed to offer lasting beauty and elegance.

Yes! We offer customizable premium packaging-perfect for gifts or Jewelry business needs. you can personalize the packaging with your logo, message, or specific colors upon request.

Absolutely. Our jewelry, including the Elegant Tennis Bracelet and Heart Diamond Rings, is designed to be both stylish and durable, making them ideal for everyday elegance.

Yes, we provide size customization for many of our pieces to ensure the perfect fit. Just let us know your preferred measurements when placing your order.

Yes! All lisJewerly pieces come in luxury packaging like blush-pink velvet boxes or romantic pastel cases—ready for gifting or a beautiful unboxing experience.

Every item is handcrafted in Bali by our team of passionate artisans, combining local craftsmanship with timeless design to deliver meaningful, high-quality jewelry.

Thank you for shopping at iis jewelry. Your satisfaction is our priority, and we want you to feel confident with every purchase you make.
 
1. Return Policy
We accept product returns under the following conditions:
 
  1. Returns must be made within 7 days of receiving the product.
  2. Items must be returned in their original condition, unworn, undamaged, and with all original packaging and tags attached.
  3. We do not accept returns for custom-made, personalized, or discounted items.
 
2. How to Request a Refund
To request a refund, please follow these steps:
 
Contact us on WhatsApp 08170044303 with the subject: Refund Request – [Order Number].
Include photos of the product, the reason for the return, and proof of purchase.
Our team will review your request within 2–3 business days.
Once approved, we will provide you with the return shipping address.
 
3. Return Shipping Costs
Return shipping costs are covered by the customer, unless the item received is defective or incorrect.
Refunds will be processed after we receive and inspect the returned item.
 
4. Refund Method
Refunds will be issued using the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider’s policies.
 
5. Non-Returnable Items
We are unable to accept returns for the following:
 
  1. Items that have been worn or damaged after delivery.
  2. Custom or personalized items (e.g., name engraving).
  3. Sale or discounted items.